The terms we
work under.

By accessing or using the Website, submitting an enquiry, requesting a quotation or engaging Block A1 to perform services, you agree to comply with these Terms.

If you are entering into an agreement on behalf of a company or organisation, you confirm that you have the authority to bind that entity to these Terms.

Block A1 reserves the right to decline service where a proposed engagement falls outside our expertise, presents an unacceptable legal or commercial risk, or conflicts with applicable laws or ethical obligations.

You may only use our Website and services if you are legally capable of entering into binding contracts under applicable law.

By engaging our services you warrant that:

• the information you provide is accurate and complete
• you have authority to act on behalf of your organisation where applicable
• your intended use of our services is lawful
• you will comply with these Terms throughout the duration of your engagement with Block A1

Block A1 is a South African consulting and technology company specialising in helping organisations improve the way they attract customers, manage sales processes and operate their businesses.

Our services may include, but are not limited to:

• Sales process consulting
• Revenue process optimisation
• CRM implementation and customisation
• Workflow automation
• Business process improvement
• Artificial intelligence integrations
• Custom software development
• Website design and development
• Digital transformation consulting
• Sales audits
• Business systems design
• Automation strategy
• Technical implementation
• Reporting and analytics

The specific scope of services provided for any engagement will always be determined by the relevant proposal, quotation or written agreement between Block A1 and the Client.

The Website is provided for informational and commercial purposes.

You agree to use the Website responsibly and in accordance with all applicable laws.

You may not:

• interfere with the operation or security of the Website
• attempt unauthorised access to our systems
• upload malicious software or harmful code
• scrape or harvest data without permission
• copy substantial portions of our content for commercial purposes
• misrepresent your identity
• use the Website in any unlawful manner

We reserve the right to suspend access where misuse is detected.

Engagements generally begin after a proposal, quotation or statement of work has been accepted by the Client.

Each engagement will define matters such as:

• project objectives
• scope of work
• estimated timelines
• pricing
• payment schedule
• deliverables
• assumptions
• exclusions
• responsibilities of each party

Unless expressly stated otherwise, proposals remain valid for thirty (30) calendar days from the date of issue.

Acceptance of a proposal constitutes acceptance of these Terms unless another written agreement specifically replaces them.

Every quotation prepared by Block A1 is based upon information available at the time it is issued.

Where project requirements change after work has commenced, Block A1 reserves the right to revise pricing, timelines or project scope.

Any work falling outside the agreed scope may require a separate quotation or written change request before additional work begins.

Pricing does not include third-party software subscriptions, hosting fees, domain registrations, licensing costs or external services unless expressly stated in writing.

Unless otherwise agreed in writing:

• 50% of the quoted project value is payable before work commences
• Remaining payments become due according to agreed project milestones
• Final deliverables may be withheld until outstanding invoices have been paid in full
• Late payments may result in suspension of work
• Interest may be charged on overdue accounts where permitted by applicable South African law

The Client remains responsible for all applicable taxes unless otherwise stated.

Payments already made for completed work are generally non-refundable.

Successful delivery depends upon timely cooperation from the Client.

The Client agrees to:

• provide complete and accurate information
• nominate appropriate decision-makers
• provide approvals within reasonable timeframes
• supply required content and branding materials
• maintain licences for third-party software where required
• promptly review deliverables
• notify Block A1 of errors within a reasonable period

Project delays caused by the Client may result in revised delivery schedules.

Block A1 shall not be responsible for delays arising from incomplete information or delayed approvals.

Business requirements sometimes evolve during a project.

Where the Client requests additional functionality, significant revisions or changes outside the agreed scope, Block A1 may issue a revised quotation or change request.

Additional work will only commence once both parties have agreed to the revised scope, pricing and timelines.

Minor refinements that fall within the original project objectives may be completed without additional charges at Block A1's discretion.

Unless expressly agreed otherwise in writing, all methodologies, frameworks, templates, automation strategies, software libraries, proprietary processes, documentation, internal tools, concepts, trade secrets and know-how developed or owned by Block A1 remain the exclusive intellectual property of Block A1.

Upon full payment of all outstanding invoices, the Client receives ownership or an appropriate licence to use the agreed project deliverables, subject to any third-party licensing restrictions.

Nothing in these Terms transfers ownership of Block A1's existing intellectual property.

The Client warrants that any materials supplied to Block A1, including logos, images, documents and branding assets, do not infringe the intellectual property rights of any third party.

During the course of an engagement, each party may receive confidential information belonging to the other.

Both parties agree to:

• use confidential information solely for purposes relating to the engagement
• take reasonable measures to protect confidential information
• not disclose confidential information to third parties unless authorised or legally required
• continue respecting confidentiality obligations after completion or termination of the engagement

Confidential information does not include information already publicly available, independently developed without reference to confidential information, or lawfully obtained from another source.

Our services may incorporate or integrate with third-party software, platforms or services including, but not limited to, Google Analytics, HubSpot, cloud hosting providers, payment gateways, artificial intelligence platforms and communication services.

These services are governed by their own terms and privacy policies. Block A1 is not responsible for the availability, functionality, pricing, security or continued operation of any third-party provider. Where a third-party service changes its pricing, features or availability, Block A1 shall not be liable for any resulting impact on the Client's project.

The Client acknowledges that continued use of certain solutions may require separate subscriptions or licences with third-party vendors.

We strive to ensure that our website and online services remain available at all times. However, uninterrupted availability cannot be guaranteed.

Maintenance, software updates, hardware failures, internet outages or circumstances beyond our control may temporarily interrupt access.

Block A1 reserves the right to suspend, modify or discontinue any part of the website or its services without prior notice where reasonably necessary.

Users agree not to:

• attempt to gain unauthorised access to our systems
• upload malicious software or harmful code
• copy or reproduce our intellectual property without written permission
• misuse contact forms or submit misleading information
• interfere with the operation or security of the website
• impersonate another person or organisation
• use our services for unlawful purposes

Any breach may result in immediate suspension of access and, where appropriate, legal action.

Our website and services are provided on an "as available" and "as is" basis.

Although Block A1 exercises reasonable skill, care and professional judgement when delivering consulting and software services, we do not warrant that:

• the website will always operate without interruption
• software developed will be completely free from defects
• third-party integrations will remain available indefinitely
• implementation of our recommendations will guarantee increased sales, profitability or business performance

Business success depends on numerous external factors including market conditions, management decisions and customer behaviour.

To the fullest extent permitted under South African law, Block A1 shall not be liable for:

• indirect or consequential damages
• loss of revenue
• loss of profits
• loss of goodwill
• business interruption
• loss of anticipated savings
• loss of data where appropriate backups were not maintained
• actions or omissions of third-party software providers
• delays caused by the Client or external suppliers

Where liability cannot legally be excluded, Block A1's total aggregate liability arising from a project shall not exceed the fees actually paid by the Client for the specific services giving rise to the claim.

Nothing in these Terms limits liability that cannot lawfully be excluded under applicable South African legislation.

The Client agrees to indemnify and hold harmless Block A1, its directors, employees and contractors against any claims, losses, liabilities, damages, legal costs or expenses arising from:

• inaccurate information supplied by the Client
• infringement of third-party intellectual property through Client-provided materials
• unlawful use of services delivered by Block A1
• breach of these Terms by the Client

Block A1 reserves the right to suspend work where:

• invoices remain unpaid
• requested information is repeatedly withheld
• abusive or unlawful conduct occurs
• continued work would expose Block A1 to legal or commercial risk

Project timelines shall automatically extend during any suspension period.

Either party may terminate a project by written notice.

Where termination occurs:

• completed work remains payable
• deposits already paid are generally non-refundable once work has commenced
• intellectual property transfers only after outstanding invoices have been settled
• confidential information must continue to be protected

Termination shall not affect rights or obligations that arose before termination.

Neither party shall be liable for failure or delay caused by events beyond reasonable control, including:

• natural disasters
• acts of government
• labour disputes
• civil unrest
• war
• widespread internet failures
• cyberattacks
• pandemics
• electrical grid failures

Affected obligations shall resume once the event has ended.

Block A1 processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

By using our website or services, you acknowledge that personal information may be collected, processed and stored for purposes including:

• responding to enquiries
• providing contracted services
• improving website performance
• complying with legal obligations
• communicating with clients

Further information is contained within our Privacy Policy and Cookie Policy.

You consent to receiving notices and communications electronically through email, our website or other agreed communication channels.

Electronic records and communications shall satisfy any legal requirement for written communication where permitted by law.

Block A1 may revise these Terms from time to time.

Updated versions become effective once published on www.blocka1.com unless otherwise stated.

Continued use of our website or services after publication constitutes acceptance of the revised Terms.

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms, together with any signed proposal, quotation, statement of work, service agreement, Privacy Policy and Cookie Policy, constitute the complete agreement between Block A1 and the Client regarding the services provided.

No verbal representation shall amend these Terms unless confirmed in writing.

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

The parties are encouraged to attempt good-faith negotiations before commencing formal legal proceedings.

Block A1 (Pty) Ltd

Registration Number: 2021/146437/07

Website: www.blocka1.com

Email: Grow@BlockA1.com